18:55, Tuesday 28th April 2026
We understand that unavoidable circumstances arise and appointments have to be cancelled or rescheduled. Remember, cancellations and or/rescheduling can be made 48 hours prior to your appointment, Please call us on: 01736 752155 during our regular business hours, to cancel or reschedule if you are unable to do this through our online booking. If less than 48 hours notice has been given then there is a cancellation charge of 50% of your treatment cost.
No shows will result in:
100% of the treatment being charged
Deposits or full payment required for future bookings
Booking & Payment Policy
Deposits required for certain treatments
Accepted payment methods are cash, bank transfer, payment link or card machine if your therapist provides one.
All payments must be made before leaving the salon premises
Late arrival policy
Clients arriving more than 10 minutes late may need to reschedule or have their treatment shortened.
client safety, comfort, and wellbeing are central to all services. Every client receives professional, ethical, and high-quality care from consultation through to aftercare. All consultations are conducted by the same practitioner who will perform the treatment. During the consultation, a full medical history, allergies, sensitivities, previous aesthetic or medical treatments, contraindications, and skin assessment are reviewed. Treatment options, risks, benefits, costs, and any future commitments are explained openly, along with alternative treatments. Referrals to a GP or other appropriate professional are made where necessary. Clients’ physical, emotional, and psychological wellbeing is prioritised, and marketing incentives are not promoted. A shared understanding of expectations, limitations, and outcomes is established before proceeding. Where visual or photographic data is taken, consent is obtained, storage is GDPR-compliant, and clients sign to confirm agreement.
All procedures are performed in a clean, safe, and professional environment, following strict protocols that are adapted to suit the client when necessary.
Equipment is safe, reliable, insured, and CE-marked or UKCA-compliant,
Client records are maintained, evaluated, and used to inform future treatments. Post-treatment images are taken to document outcomes, and the importance of follow-up assessments is explained. Pre-treatment assessments confirm client suitability, reviewing skin condition, treatment goals, and any changes to medical history, and patch or sensitivity testing is carried out where required. Treatments are postponed or declined if contraindications are identified.
If requires pre-treatment advice is provided to ensure clients understand how to prepare for their appointment, including activities and products to avoid. Signed informed consent is obtained at this stage to confirm understanding. Post-treatment guidance covers activities and products to encourage or avoid, recognition and management of adverse reactions, emergency procedures, and contact details for the practitioner and clinic.
Consent and understanding are confirmed as part of the signed aftercare agreement.
Client dignity and privacy are maintained at all times. Consultations and treatments are conducted in private, and communication is impartial, respectful, and non-judgmental. Clients are appropriately covered during treatments, and consent for the use of images for marketing is obtained separately. Personal sharing of client images by the practitioner is strictly prohibited. Paper client records are securely stored in lockable storage, and digital records are password-protected and GDPR-compliant. Clear verbal and written instructions are provided throughout, and signed informed consent ensures clients understand the treatment, pre- and post-treatment advice, and the importance of following guidance for safety and optimal outcomes.
Through thorough consultation, careful assessment, clear communication, respect for privacy, and robust pre- and post-treatment procedures, Eye Candy Hair and Beauty ensures that all clients receive safe, ethical, and professional care to the highest standard, with continuity and accountability at every stage.
For your own peace of mind, we suggest leaving any cherished or delicate clothing or jewelry at home. Our hair, nail and beauty treatments involve chemicals that can stain fabrics or affect metals. We’d rather protect your favorite pieces than risk them getting stained! While we’ll take care with your service, we can’t take responsibility for any damage to clothing or jewelry during treatments. So, best to keep your prized pieces safe at home!
Clothing
Please also be mindful of the style of clothing you wear to your appointment, as this can affect both your comfort and the quality of your treatment. For hair services, tops with high necks such as polo necks or structured shirt collars are not ideal. For nail appointments, we recommend avoiding fluffy or fibrous clothing, as lint and fibres can transfer onto the nails and affect the finish.
If you are booked in for treatments such as waxing or spray tanning, please wear loose-fitting clothing that is easy to remove or allows access to the treatment area, darker colours are recommended for spray tanning.
Clients choosing a pedicure with regular polish are kindly asked to bring open toed footwear such as flip-flops as regular polish takes longer to dry. Whilst we take every care during your application, we cannot guarantee against smudging after your service.
If a client raises a complaint:
The complaint should be acknowledged professionally
The issue should be reviewed
A suitable resolution should be offered where appropriate
A record of the complaint should be kept
Salon Refund & Service Correction Policy for Self Employed Practitioners
All therapists operating within the salon do so on a self-employed basis and are independent service providers. As such, each therapist is solely responsible for the services they provide, their clients, and any issues arising from those services.
Client Responsibility
All clients booked with a therapist are considered the therapist’s own clients. The salon acts only as a venue and does not accept responsibility for the quality, outcome, or management of services provided by self-employed practitioners.
Service Corrections
If a client raises a concern or complaint regarding a service, the therapist who carried out the treatment must address the issue directly with the client. Where appropriate, the therapist must offer a correction or remedial service within a reasonable and timely period, normally within 7 days of the original appointment, unless otherwise agreed with the client.
Refunds
Any refunds issued to clients for services provided by a self-employed therapist are the sole financial responsibility of that therapist. Refunds must be paid directly by the therapist and will not be paid by, reimbursed by, or deducted from the salon.
Salon Liability
The salon is not liable for service complaints, refunds, or financial disputes between therapists and their clients. Therapists must maintain appropriate professional standards, qualifications, and insurance to cover the services they provide.
Professional Conduct
Therapists must manage complaints professionally and promptly to protect the reputation of both themselves and the salon.
The Therapist operates within the salon as a self-employed independent contractor and not as an employee, partner, or agent of the Salon.
The Therapist accepts full responsibility for all services they provide, including the quality of treatments, client care, pricing, and the management of any complaints arising from those services.
Any client receiving treatment from the Therapist shall be considered the Therapist’s own client, even if the appointment was facilitated through the salon premises or systems.
In the event that a client raises a complaint or concern regarding a treatment, the Therapist agrees to address the matter directly and professionally with the client. Where appropriate, the Therapist must offer a correction or remedial treatment within a reasonable timeframe, normally within 7 days of the original service, unless otherwise agreed with the client.
Where a refund is deemed necessary, this shall be the sole financial responsibility of the Therapist. The Therapist agrees that any refund, partial refund, compensation, or goodwill gesture required as a result of a complaint must be paid directly by the Therapist and not by the Salon.
The Salon accepts no liability for any services provided by self-employed Therapists operating from the premises and shall not be responsible for funding or contributing to refunds, compensation, or remedial work relating to those services.
The Therapist agrees to maintain valid professional qualifications, insurance, and compliance with all relevant UK regulations, and to ensure all services are delivered to a professional standard that protects the reputation of the Salon.
Indemnity Clause
The Therapist agrees to indemnify and hold harmless the Salon, its owners, and employees against any claims, complaints, losses, damages, or legal costs arising from treatments or services provided by the Therapist.
Child Safety Policy
We love children, and we hope you understand, we cannot ensure their safety in the salon. We also do not want to compromise the relaxation and salon experience of our guests. Children are only permitted in the salon when having a treatment for safety reasons and insurance purposes, no child under the age of 12 may accompany you, whilst you are having a treatment. We do not have the facility to care for children. Your understanding is greatly appreciated. Exceptions will be made for breast feeding mothers.
